Returns & Exchanges
At Bicycle Express, we want to ensure you are fully satisfied with your gear; if your purchase isn't the perfect fit, you can return it within 30 days of delivery. All items must be in their original, unused condition with tags and packaging intact to qualify for a full refund.
Initiate Your Return
Log into your account portal or use our guest return link to enter your order number and zip code to start the process.
Print Your Shipping Label
Select the items you wish to return and download the pre-paid shipping label provided by our automated system.
Pack Your Gear
Securely place the items in their original packaging, ensuring all manuals and small components are included before taping the box shut.
Drop Off and Track
Deliver your package to any authorized carrier location and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing